Refund policy

At Switch, we want you to be completely satisfied with your purchase. If you are not happy with your order, we offer a straightforward refund process. Please review our refund policy below:

Refund Eligibility:

  1. Refund requests must be made within 30 days of receiving your order.

  2. Items must be in their original condition, unused, and in the original packaging.

  3. Proof of purchase (order confirmation or receipt) is required for all refund requests.

  4. Custom-made or personalized products are non-refundable unless defective.

How to Request a Refund:

  1. To request a refund, please contact us at Contact Form or email us at info@switchlighting.eu with your order details and reason for the refund.

  2. Once approved, you will receive instructions on how to return the item(s) to us.

  3. You are responsible for the return shipping costs unless the refund is due to a defective or incorrect product.

Refund Process:

  1. Once we receive and inspect your returned item(s), we will notify you of the status of your refund request.

  2. If approved, your refund will be processed within 7 business days and will be applied to your original method of payment.

  3. Shipping fees are non-refundable, unless the item was defective or incorrect.

Non-Refundable Items:

  • Custom-made or personalized lighting products.

  • Items marked as final sale or clearance.

Late or Missing Refunds: If you haven’t received your refund after 7 days, please first check with your bank or credit card provider. If you’ve done this and still haven’t received your refund, contact us at info@switchlighting.com

If you have any further questions about our refund policy, feel free to reach out to us at info@switchlighting.eu or call us at +48 533 073 336.