FAQ

For custom orders, we are happy to work with You to bring Your vision to life! To submit a request, simply contact us providing as much detail as possible about Your desired product, including specifications like size, materials and colors. Once we receive Your request, our team will review the details and get back to You with an estimated timeline and cost. If You have any questions or need assistance with the form, don't hesitate to contact us!

For shipping, we offer a range of options to suit your needs. Once your order is placed, you will receive a confirmation email with tracking details as soon as your package is shipped. We partner with trusted carriers to ensure safe and timely delivery, and estimated shipping times will vary based on your location and the chosen shipping method. If you need expedited shipping or have any special requirements, please reach out to us before placing your order. International shipping is also available, though delivery times may vary due to customs processes. For more information or to track your order, feel free to contact our support team!

We want you to be fully satisfied with your purchase, which is why we offer a simple and straightforward returns process. If you're not completely happy with your order, you can return it within 14 days of receiving it for a refund or exchange. Items must be unused and in their original packaging. To start a return, simply contact us with your order details, and we’ll provide you with the necessary instructions. Please note that custom items may not be eligible for return unless they arrive damaged or defective. For more details, feel free to check our full returns policy or reach out to us directly!

In the unlikely event that your order arrives damaged, we’re here to help! Please inspect your items upon delivery, and if you notice any damage or defects, contact us immediately. To expedite the process, include photos of the damaged item, the packaging, and your order number. We will work with you to resolve the issue quickly, whether it’s by offering a replacement or a full refund, depending on the situation. Our goal is to ensure you receive your order in perfect condition, so don’t hesitate to reach out if you have any concerns!